Best One of Central Illinois

Bandit Darval 2 years ago

I grew up in the area & wanted to use a local shop to install new tires on my car. I called them got a very competitive quote, so I ordered the tires & made the appointment to have them installed. I showed up & the shop was absolutely filthy & they said they don't do many passenger vehicles, mostly commercial. Now WHY wouldn't you tell someone that before they ordered tires & made an installation appointment? Anyway, they nicked one of my rims through the chrome down to the aluminum. When I went back & showed them & came up with a fair deal for us both, they said there was no way they could've nicked my rim, but we both knew they did. I even offered to buy more tires from them & they still wouldn't make it right. If you need commercial or passenger tires, find somewhere else. Plenty of local shops that stand behind their work.

Erik Heuck 3 years ago

Took my mom's car here for tires and alignment. They said a ball joint needed replacement, which we had done along with the tires and alignment. Get the car back and it still pulled hard to the right. Take the car back in and they look at it, said they missed a repair that should have been completed when the replaced the ball joint. We are told to bring it back the next day and they would fix it no charge. Get the car back and it still pulled to the right even after the repairs. We were told that it drove fine when they test drove it and any pulling to the right was due to the curve of the road. Flash forward to today. I take her car for an oil change and ask them to check the car over. They discover the tires were improperly mounted and balanced on the rim. The tire manufacturers have dots placed on the tire to indicate where the valve stem should be installed. The valve stems were no where near where they should be. So to counter the improper installation, they added extra weights to the tire to try and balance it. 550 grams of weight were added to one tire that once mounted properly only needed 150 grams. I was also told this was a safety issue until it was corrected. Don't tak

Wayne Woods 5 years ago

I went to have an alignment done on my 2001 Peterbilt, but they weren't able to do it. The previous attempt by another shop didn't replace my shims when taken apart. Best One didn't have the shims in stock. Klaus referred me to someone who could possibly get me in the same day and they were able to get me in. Many shops won't refer you to someone else, they just tell you to hang around a day and wait on parts. In trucking that is not always an option. Thank you very much for your help.

Amanda Keller 5 years ago

I had all my tires replaced a year ago and one of them ended up wearing due to a poor install. I had to use another tire place on a Sunday and ended up having to replace the tire due to it being beyond repairable. I called Best One and informed them since the tires I originally purchased were still under warranty. They refunded the full cost of both tires, no questions asked! Klaus did a great job and showed amazing customer service! Thanks so much for all your help. I would definitely recommend this business!!

Michael Harrison 5 years ago

I bought ultra high performance tires and was sold 9 year old tires. One of the tires never would stay aired up and was all bubbled out on the inside when I took it back to their shop. I finally got new tires installed but she voided all warranty on them due to grass being under my car and "blood" on my bumper. I guess if you live in the country and have dead bugs on your vehicle that voids your warranty. Just as well because I will never enter the establishment again.